Return & Refund Policy

At PaperZen & Co., all orders are wholesale orders. Please review your order carefully before placing it.

No Returns or Refunds

Due to the nature of our wholesale business, all wholesale orders are final and are not eligible for returns, cancellations, exchanges, or cash refunds once the order has been confirmed.

We do not accept returns for change of mind, incorrect product selection, excess quantity ordered, or unsold inventory.

Damaged or Incorrect Products

If you receive a product that is damaged, defective, or different from the product ordered, please contact us within 48 hours of delivery.

To submit a claim, an uncut, continuous unboxing video is mandatory. The video must begin with the unopened package and clearly show the package being opened and the contents being inspected.

Claims submitted without the required unboxing video may not be eligible for resolution.

Resolution

After reviewing and verifying the claim, PaperZen & Co. may provide store credit equivalent to the value of the verified damaged, defective, or incorrect product(s).

Cash refunds are not provided for wholesale orders.

Store credit can be used toward a future wholesale order with PaperZen & Co.

Shipping Charges

Shipping charges are separate from the product/order value and are non-refundable once the shipment has been dispatched.

How to Report an Issue

For damage, defect, or incorrect-item claims, contact us within 48 hours of delivery:

Email: support@paperzenandco.com

Please include:

Your order number

Photographs of the affected product(s)

The required uncut unboxing video

A brief description of the issue

Claims will be reviewed individually and resolved after verification.