Return & Refund Policy

At PaperZen & Co., all products are sold on a wholesale basis. Please read our policy carefully before placing an order.

Returns & Exchanges

All sales are final. We do not accept returns or exchanges for reasons such as change of mind, incorrect product selection, or unsold inventory.

Damaged or Incorrect Items

If your order arrives damaged during transit or you receive an incorrect item, you must notify us within 48 hours of delivery by emailing paperzenandco@gmail.com.

To process your claim, please provide:

• Your order number
• An uncut, continuous unboxing video recorded from the moment the sealed package is opened until the damaged or incorrect item is clearly visible.

Videos that are edited, paused, cut, or recorded after opening the package will not be accepted as proof.

Claims submitted without the required unboxing video or after 48 hours of delivery may be declined.

Resolution

After verification of your claim, PaperZen & Co. may, at its sole discretion, provide one of the following:

• Store credit
• Replacement of the affected item (subject to availability)

Cash refunds will not be provided.

Order Cancellations

Orders cannot be cancelled once they have been confirmed and payment has been received.

Note: Due to variations in lighting, screen settings, and manufacturing batches, slight differences in color, finish, packaging, or design may occur and will not be considered defects.