Shipping Policy

At PaperZen & Co., we strive to process and dispatch wholesale orders as quickly as possible. Please review the following shipping information before placing your order.

Order Processing

Orders are processed within 3–5 business days after payment confirmation.

Orders placed on Sundays or public holidays will be processed on the next business day.

During sales, festivals, or periods of unusually high order volumes, processing may take slightly longer.

Shipping Across India

We ship wholesale orders across India through trusted courier partners.

Shipping charges are additional to the product/order value. Shipping charges are calculated based on the final packed shipment weight, dimensions, destination and applicable courier charges.

The final shipping amount will be communicated to the customer after the order has been packed and the shipment details have been determined.

Where applicable, the customer must complete payment of the shipping charges before the order is dispatched.

Delivery Time

Estimated delivery timelines after dispatch are:

Metro cities: 3–5 business days

Other cities and towns: 5–7 business days

Remote locations: 6–10 business days

These are estimated delivery timelines and are not guaranteed. Actual delivery may vary due to courier delays, weather conditions, public holidays, remote-location restrictions, or other circumstances outside our control.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address and contact number when placing an order.

PaperZen & Co. is not responsible for delays, failed delivery attempts, or additional shipping charges resulting from incorrect or incomplete shipping information.

Undelivered or Returned Shipments

If a shipment is returned because of an incorrect address, failed delivery attempts, refusal to accept the package, or other circumstances attributable to the customer, the customer may be responsible for applicable return and/or reshipping charges.

Damaged Packages

If your package arrives visibly damaged, please document the condition of the package before opening it.

For damage or incorrect-item claims, please refer to our Return & Refund Policy.

An uncut, continuous unboxing video from the unopened package through the opening and inspection of the contents is required for damage-related claims.

Contact Us

For shipping-related questions, please contact us at:

Email: support@paperzenandco.com